Frequently Asked Questions

Below are the most frequently asked questions from users. If you have a question that does not appear in this list, please do not hesitate to contact us.

  • What COVID-19 health security measures have been taken at the Petit Palace Ruzafa?

    At the Petit Palace Ruzafa we have adopted numerous measures to take care of you and take care of ourselves, such as hotel health insurance, online pre-check-in, social distance markers, disinfection of suitcases, partitions, temperature taking for customers, security amenities kit, key disinfection, hydrogel dispensers, mandatory use of masks by clients and staff, more intensive room cleaning, breakfast with room service, PPE available, capacity control, uniform cleaning at 60ºC ...

  • Is the Petit Palace Ruzafa a pet friendly hotel that allows the accommodation of pets?

    Yes, the Petit Palace Ruzafa is a pet friendly hotel in Madrid that allows pets. We offer a bed, bowl and food for your pet.

  • Can I stay at the Petit Palace Ruzafa once I have checked out?

    Yes, the Petit Palace Ruzafa allows a free flexible departure time on Sundays and Mondays until 3:00 p.m. upon availability. Confirm conditions with reception.

  • What interesting places are close to the Petit Palace Ruzafa?

    Hotel Petit Palace Ruzafa is located in a trendy neighbourhood of Valencia. Ruzafa is known as a vibrant and unique destination with plenty of energy. Here you will find the coolest cafes and restaurants, alternative clothing boutiques and organic food shops, places so cool that for a moment you will think you are in Berlin...only to realize that you are actually much closer to the beach 🌊. In Ruzafa you have to let yourself be fully carried away in order to discover what makes it unique within Valencia. And if you are looking for a few reference points when exploring Ruzafa, there are two: the AVE Valencia - Joaquín Sorolla Station, a great connection point within the city, and Mercat de Russafa, ideal for buying local products. And not far away is the City of Arts and Sciences, Miguelete, and the Central Market. If Ruzafa is your neighbourhood and Valencia is your city, then you have to refer to our Ruzafa guide in the Townster. Read what people from Valencia have to say about Valencia so that you can make the most of your stay in the city.

  • What entertainment options does the Petit Palace Ruzafa offer?

    The Petit Palace Ruzafa offers you some special services such as bicycle rental, MIFI, Wi-Fi, healthy breakfast buffet, 24 hour reception, meeting room, lobby, bar, late check out until 3pm on Sundays and Mondays…

  • Does the internet Wi-Fi connection have any cost at the Petit Palace Ruzafa ?

    Clients' internet connection is free at the Petit Palace Ruzafa. In addition, our hotel in Madrid offers a MIFI service, internet with free data throughout the city.

  • Is the Petit Palace Ruzafa adapted to accommodate guests with accessibility needs?

    Yes, the Petit Palace Ruzafa hotel is a hotel adapted for people with disabilities. Check with the hotel reception for adapted services and facilities such as rooms for people with reduced mobility.

  • What kind family travelers services does the Petit Palace Ruzafa offer?

    The Petit Palace Ruzafa is a Chueca hotel ideal for families with children. We have family rooms for up to 5 people, free breakfast for children booking on the official website, gifts for children, playfround for kids ...