FAQ

Frequently Asked Questions

Below are the most frequently asked questions from users. If you have a question that does not appear in this list, please do not hesitate to contact us.

  • What type of hotel is Petit Palace Ruzafa?

    Located in the Ruzafa district of Valencia, Petit Palace Ruzafa is a modern and comfortable hotel designed for travelers like you, offering services, facilities, and an atmosphere for a perfect stay.

  • What category does Petit Palace Ruzafa belong to?

    Petit Palace Ruzafa is a comfortable and modern 3-star hotel with an exceptional location in the Ruzafa district, close to the AVE Valencia - Joaquín Sorolla train station. It's the best hotel in Ruzafa.

  • Who is Petit Palace Ruzafa oriented towards?

    Due to its location and services, Petit Palace Ruzafa is an excellent choice for families with children, adults, women, couples, groups of friends, and professionals.

  • Is Petit Palace Ruzafa suitable for families with children?

    Ruzafa is an interesting destination for families with children. Petit Palace Ruzafa offers useful services if you're traveling with kids such as cribs, high chairs, gifts, children's breakfast, bikes for leisurely rides, highchairs... Immerse yourself in the experience of staying at Petit Palace's family hotels.

  • What are the check-in and check-out times at Petit Palace Ruzafa?

    The check-in time at Petit Palace Ruzafa is at 2:00 PM, while the check-out time is at 12:00 PM.

  • Is it possible to check in earlier than the designated time at Petit Palace Ruzafa?

    Yes, at Petit Palace Ruzafa, early check-in is possible depending on availability. Contact our reception team to confirm if you can access your room earlier.

  • Can you stay in Petit Palace Ruzafa after checking out?

    Petit Palace Ruzafa allows access to common areas like the reception and the lobby with comfortable sofas. Additionally, we provide luggage storage for you to enjoy the charm of Ruzafa.

  • If I arrive early at Petit Palace Ruzafa, can I enjoy the facilities?

    Welcome to Petit Palace Ruzafa! If you arrive before check-in time, you can explore our facilities while we prepare your room. Get in touch with reception to discover all that we offer.

  • Can I store my luggage before check-in or after check-out at Petit Palace Ruzafa?

    Yes, at Petit Palace Ruzafa, we take care of your luggage if needed. Contact our reception staff first to arrange delivery before and after your stay.

  • Does Petit Palace Ruzafa serve a buffet breakfast?

    Yes, breakfast at Petit Palace Ruzafa offers a varied classic and healthy buffet for you to choose from, including sweet and savory options and products for children and teens.

  • Are there dining options available for people with food intolerances at Petit Palace Ruzafa?

    At Petit Palace Ruzafa, our breakfast buffet includes options for travelers with allergies or intolerances, such as gluten-free products, vegan options, lactose-free milk, and healthy food. Contact us to learn more about these options.

  • Does Petit Palace Ruzafa have a restaurant?

    No, Petit Palace Ruzafa does not have its own restaurant, but it does have a breakfast room located next to the reception that is available every day.

  • Is breakfast complimentary at Petit Palace Ruzafa?

    You can choose to stay with or without breakfast included at Petit Palace Ruzafa. If you decide not to include it, you can still enjoy it for an additional cost.

  • What are the breakfast hours at Petit Palace Ruzafa?

    Enjoy the Petit Palace Ruzafa breakfast buffet from Monday to Sunday from 7:00 AM to 11:00 AM.

  • Are cots available in the rooms at Petit Palace Ruzafa?

    Yes, at Petit Palace Ruzafa, a family-friendly environment, we have cribs for babies. Request one when making your reservation or upon arrival at reception, and we'll set it up in your room for your baby.

  • Does Petit Palace Ruzafa offer laundry service?

    Yes, at Petit Palace Ruzafa, we offer laundry service during your stay. Inquire at reception for details, including delivery times and additional costs.

  • What types of rooms does Petit Palace Ruzafa have?

    Petit Palace Ruzafa offers small double, standard double, double with terrace, triple, quadruple, and quintuple rooms.

  • Are there safes in the rooms at Petit Palace Ruzafa?

    Yes, all rooms at Petit Palace Ruzafa are equipped with a safe for your peace of mind.

  • Are hairdryers available at Petit Palace Ruzafa in the rooms?

    Yes, all rooms at Petit Palace Ruzafa have a hairdryer available in the bathroom.

  • Are there minibars or refrigerators in the rooms at Petit Palace Ruzafa?

    Yes, all rooms at Petit Palace Ruzafa have a minibar to store beverages, food, or items that require refrigeration.

  • Is Petit Palace Ruzafa a pet-friendly accommodation?

    Yes, Petit Palace Ruzafa is a pet-friendly place, welcoming dogs, birds, cats, and other domestic pets.

  • Are pets allowed in the rooms at Petit Palace Ruzafa?

    Yes, Petit Palace Ruzafa is a pet-friendly hotel that allows you to stay with your pet in the room you book.

  • Is there a cost for accommodating pets at Petit Palace Ruzafa?

    Yes, Petit Palace Ruzafa is pet-friendly and has no additional costs if you book through our official website. For unofficial bookings, the additional cost for a pet's stay is €25.

  • What pet services does Petit Palace Ruzafa offer?

    At Petit Palace Ruzafa, we have special water dispensers and beds for your pet.

  • In what languages is reception attended at Petit Palace Ruzafa?

    At Petit Palace Ruzafa, our reception team will be happy to assist you in Spanish, Valencian, French, Italian, and English.

  • What services does Petit Palace Ruzafa offer at reception?

    Petit Palace Ruzafa offers useful services such as Wi-Fi internet, personalized attention, laundry, free bicycle rental, MIFI device, tourist information, among others.

  • What is the smoking policy at Petit Palace Ruzafa?

    Smoking is prohibited in the rooms at Petit Palace Ruzafa, making it a smoke-free hotel.

  • Is Petit Palace Ruzafa a hotel committed to environmental sustainability?

    Yes, Petit Palace Ruzafa is committed to environmental management through programs for energy efficiency, water conservation, waste reduction, and sustainable supply.

  • Do the rooms at Petit Palace Ruzafa have free Wi-Fi?

    Wi-Fi internet connection at Petit Palace Ruzafa is completely free for our guests, and you can enjoy excellent internet quality in both rooms and common areas.

  • What parking options does Petit Palace Ruzafa offer?

    Yes, Petit Palace Ruzafa has parking for 4 spaces. They are not pre-booked and are assigned upon arrival. Sueca Street is for resident parking, so parking is only allowed in private parking lots like the nearby Buenos Aires Parking. Contact reception for better parking information in the Ruzafa district.

  • Are there accessible rooms for people with disabilities at Petit Palace Ruzafa?

    At Petit Palace Ruzafa, you'll find adapted rooms with spacious areas and bathrooms suitable for people with disabilities. Visit reception for more information on facilities for travelers with disabilities.

  • Are there discounts for returning guests at Petit Palace Ruzafa?

    At Petit Palace Ruzafa, you'll enjoy benefits from your first stay by joining the Club Tripster, where you'll get a 10% discount on any of our ICON and PETITPALACE HOTELITY hotels. Accumulate reservations and get discounts on future stays, restaurants, and premium services. I want to be a Tripster!